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Customer Support

What is Plain building?

Customer Support · tracked from the RivalMove catalog

plain.com
Track Plain
13
updates · 90 days
2
strategic signals
0
major shifts
1
public sources watched

Strategic direction · last 90 days

Momentum per area vs the previous 90 days. Changelog entries are grouped into releases and normalised to Plain's own publishing cadence — click a row to see the releases behind the arrow.

AI & Automation↑↑1 / 0

2 changelog entries grouped into 1 release.

Integrations↑2 / 5

3 changelog entries grouped into 2 releases.

Collaboration→8 / 16
Developer Tools→0 / 1

No releases in this period.

Where Plain appears to be heading

Plain appears to be rapidly enhancing its capabilities in AI, automation, and integrations.

This suggests that Plain is strategically positioning itself to strengthen its product offerings in automation and integrations, potentially to attract more enterprise customers. The focus on collaboration features may indicate an effort to enhance user engagement and streamline workflows.

AI & AutomationIntegrationsCollaboration

Inferred from public sources — hedged, evidence-linked, never a statement of fact.

Top signals · last 90 days

  • Jul 27, 2026Product investmentAI & Automation

    Custom Skills for Sidekick

    Plain now allows teams to create reusable skills for Sidekick to automate tasks.

  • Jul 29, 2026Product investmentIntegrations

    Connect Sidekick to Custom MCPs

    Sidekick now integrates with any MCP server for improved ticket resolution.

  • Aug 18, 2026Product investmentAI & Automation

    New Ari Release with Enhanced Testing and Customization Features

    Ari now allows testing responses privately before customer interactions.

  • Jul 7, 2026Product investmentCollaboration

    Jul 7, 2026

    Plain now allows workflows to run on a recurring schedule automatically.

  • Jun 30, 2026Strategic signalCollaboration

    Jun 30, 2026

    Sidekick can now perform actions across connected tools in Plain.

  • Jul 22, 2026Product investmentCollaboration

    Workflow Link Sharing Feature Released

    Plain now allows users to share workflows via links for easier collaboration.

  • Aug 4, 2026Product investmentIntegrations

    Custom Importers for Past Conversations

    Plain now allows importing past conversations from any tool.

  • Jul 12, 2026Product investmentCollaboration

    Jul 12, 2026

    Sidekick now has a dedicated home page for managing workspace sessions.

  • Jul 6, 2026Product investmentCollaboration

    Jul 6, 2026

    Introduced Sidekick to automate responses in workflows.

  • Jun 24, 2026Strategic signalIntegrations

    Jun 24, 2026

    Plain allows linking Linear issues to automation threads now.

  • Jul 1, 2026Product investmentCollaboration

    Jul 1, 2026

    Plain allows passing thread fields through its chat widget for better context.

  • Jul 3, 2026Product investmentCollaboration

    Jul 3, 2026

    Enhanced search functionality with new filtering options.

AI-inferred roadmap hypotheses

0–3 months · AI & Automation
Enhanced AI Automation Features

Plain appears to be heading towards a significant expansion of its AI automation capabilities, as indicated by the recent release of Custom Skills for Sidekick and the new Ari release with enhanced testing and customization features. This focus on automation is likely to improve user interactions and streamline workflows.

0–3 months · Integrations
Integration with Custom MCPs

Plain is likely enhancing its integration capabilities to attract more enterprise customers, as suggested by the recent announcement to connect Sidekick to Custom MCPs. This move indicates a strategic focus on expanding their integration ecosystem.

0–3 months · Collaboration
Improved Collaboration Features

The recent release of a Workflow Link Sharing feature suggests that Plain is enhancing its collaborative functionalities. This focus on collaboration is likely aimed at improving user engagement and teamwork within the platform.

0–3 months · Integrations
User Experience Enhancements for Migrations

Plain appears to be focusing on improving user experience during migrations, as indicated by the release of Custom Importers for Past Conversations. This enhancement is likely aimed at easing the transition for new users and retaining existing ones.

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Last scanned 7 hours ago · every signal links to its public source.

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